Do’s:

• Everything included in a Classic cleaning +

• High Dusting (de-web walls, clean ceiling fans, vents & light fixtures, dust tops of doorways, dust all shelves, decor & photo frames that can be reached with 2 step ladder)

• Walls (detail baseoards, detail doors & frames, detail walls, detail cupboards & drawer faces)

• Windows (detail blinds, wash windows, clean tracks, clean window sills)

• Furniture (vacuum inside couches, clean floors under all area rugs, clean under couches, end tables & any other moveable furniture, vacuum under furniture that can’t be moved)

• Light organization of all rooms (for detailed organization select add on)

Don’ts:

• All Extras are not included (must be selected for an additional cost)

Do’s:

• Spot clean walls

• Clean window sills

• Mirrors

• Clean & disinfect light switches

• Clean doorways/knobs

• Clean surfaces

• Floors are swept, vacuumed and/or mopped

• Kitchen (all above + wipe down appliances, clean microwave, stove top, sanitize cupboard/drawer handles/knobs)

• Bedrooms (all above + dust headboard, make bed)

• Bathroom (all above + clean inside & outside of toilet, clean entire tub/shower, faucet & shower head)

• Dust baseboards

Don’ts:

• All Extras are not included (must be selected for an additional cost)

The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

Do’s

• Everything included in a Pristine Clean +

• Cleaning inside cabinets & drawers

• Cleaning inside pantry

• Garage Cleaning (de-web corners and walls, wipe down cabinets, clean inside cabinets and drawers, remove trash, clean windows, tracks and sills)

A Pristine Clean is recommended for all first time cleanings by Divine Cleaning. It allows us time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most of our divine clients convert to our Classic weekly or biweekly cleaning schedule.

Please, cancel 12 hours before services.

Hours of customer service operation:

Monday – Saturday: 7am-11pm

Sunday: 9am-9pm

Cleaning services are available:

Monday – Friday: 8:30am-7pm

Saturday: By appointment only

Yes. We are available Saturday mornings.

Only if rescheduling has been done extremely last minute.

You’ll want to head to your client hub. All upcoming and past appointments, invoices, saved cards on file, etc can be accessed there.

No, unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

We do not. Our insurance only covers our cleaners inside your home.

Please view your client hub, look under appointments to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

You do not! However if it’s your first time signing up for a Divine cleaning, initial introductions always help develop the personable relationship with your home specialist.

Yes, we are licensed and fully insured!

In some instances “Harsh” chemicals are used on tough to clean areas. (If approved by YOU.) For example, a glass shower door with calcium buildup will require CLR to clean.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Divine Specialist.

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.

When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through and any implementation of square footage into our rates. Be selecting 1 of 3 options we can ensure their will be enough time to clean your home.

Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.

Please head to the “account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean.

Our Divine Specialists take the following precautions & measures to fight against the spread of germs and viruses. Our specialists are taking steps to do their part in keeping everyone healthy. This includes:

• Washing hands regularly

• Disinfecting equipment between each job.

• Staying home when they are not feeling well.

• Wearing masks from start to finish

• Physical distancing in your home, as appropriate.

If you would like any additional measures taken contact us directly.